Refund Policy

Draft. This page describes how the service works, but it has not been reviewed and the operating entity is not named yet. Do not treat it as final.

When you are charged

You pay before you submit your listing. Payment is what opens the intake form. Nothing else is charged afterwards.

Before you approve the proof

Full refund, no questions. Up to the moment you approve the proof, you can cancel for any reason and we refund the whole amount to the card you paid with. If you do not like the layout, if the timing no longer works, or if the listing sells first, that is all the same to us.

After you approve, before it sends

Full refund. An approved send that has not gone out yet can still be cancelled. Email hello@emailthemarket.com before your scheduled send time.

Once it has sent

Not refundable. An email cannot be recalled. Once the send has started, the thing you bought has been delivered and the charge is final.

If we cannot deliver

If we cannot send your campaign at all, for any reason on our side, you get the full amount back. We do not hold it as credit: there is no account for credit to sit in.

How to cancel

Email hello@emailthemarket.com with the address of the listing. Refunds go back to the original card and usually appear within a few business days, depending on your bank.